How we handle your data

We may collect personal data that you provide directly when you contact us, request a service, or submit a form. This can include your name, email address, phone number, and the content of your message (including property links or addresses you choose to share).

We may also collect limited technical data when you use the site, such as your device type, browser, and basic usage signals. We use cookies as described in Section 6 to keep the site functioning and, if you consent, to understand how pages perform.

We do not intentionally collect special category data (such as health information) and ask that you do not include it in messages to us.

We use your personal data to respond to inquiries, provide requested services, prepare analysis deliverables, and manage client relationships. We may also use it to improve our internal processes and to keep basic records of communications.

We do not sell your personal data. We do not use your messages to build advertising profiles. If we ever introduce optional analytics or measurement tools that involve personal data, we will only enable them based on your cookie preferences.

We process personal data on one or more of the following bases: (a) performance of a contract or steps prior to entering a contract, when you request services; (b) legitimate interests, such as responding to business inquiries and improving service quality, where those interests are not overridden by your rights; and (c) consent, where required for optional cookies or similar technologies.

We may share personal data with trusted service providers that help us operate the website and communicate with you, such as email and hosting providers, acting as data processors. They are required to process data only under our instructions and to protect it appropriately.

We may also disclose information if required by law, court order, or to protect our rights and the safety of users.

We keep personal data only for as long as necessary for the purposes described in this policy. Typical retention periods depend on the context: inquiry emails may be kept to manage follow-ups; client communications and deliverables may be kept for longer to support continuity and record-keeping.

When data is no longer needed, we delete or anonymise it where feasible.

This site uses essential cookies to remember your cookie preference and to support basic functionality. Optional cookies (such as analytics) are only used if you choose to accept them in the cookie panel.

You can change your preference by clearing the cookie named vovk_cookie_pref in your browser and revisiting the site.

We implement reasonable technical and organisational measures to protect personal data, including access controls and secure communication practices. No method of transmission or storage is risk-free, but we aim to reduce risk proportionately.

Some service providers may process data outside the UK. Where that occurs, we use appropriate safeguards, such as adequacy decisions or contractual protections, to help ensure an equivalent level of protection.

Subject to legal conditions, you may have rights to access, correct, erase, restrict processing, object to processing, and data portability. To exercise your rights, contact [email protected].

You also have the right to complain to the UK Information Commissioner's Office (ICO). We encourage you to contact us first so we can address concerns promptly.

We may update this policy to reflect changes in our practices or legal requirements. The “Last updated” date at the top indicates when changes were made.